Exchanges & refunds
POD HANDMADE JEWELLERY
You can return almost any item purchased from the Pod Jewellery shop within 14 days of receiving it. Unfortunately due to health regulations, I can't accept returned earrings, so please choose carefully.
If you’re unhappy with your order for whatever reason, please contact me within three days of receiving your package to organise an exchange or store credit. Exchanges will still incur fees for shipping, Paypal and credit cards.
Refunds are issued on a case-by-base basis. You'll need to get in touch within three days of receiving your package if you'd like a refund. Gift certificates and custom orders are non-refundable. Items must be returned unworn and in original condition within 14 days of receipt for Australian customers and within 30 days for international customers.
If the item is faulty or not as described, I'm more than happy to provide a full refund, exchange or store credit.
Return shipping is the responsibility of the purchaser and postage cannot be refunded. I am unable to take responsibility for lost or damaged goods.
POD WORKSHOPS & COURSES
Cancellations and refunds
Places are strictly limited on all workshops and courses. A $100 deposit is payable when booking all workshops and courses. This deposit is not refundable. Any cancellation after payment has been made, will incur a $100 cancellation fee. The remainder of your workshop fee will be refunded. If you are unable to attend, you may transfer your workshop booking to another person (for the same workshop dates only). If the workshop does not run and is cancelled by us, 100% of your workshop fees are refundable.
There are no refunds for students cancelling within 72 hours of the start of the workshop.
POD ANTIQUE JEWELLERY
We want you to be totally happy with your purchase. If for any reason, you are unhappy with your piece of jewellery, please email firstname.lastname@example.org within two days of receiving your piece of jewellery. A $50 administration fee applies to all returns, which covers the cost of re-valuation.
Please post your return to Bec de Podolinsky, PO Box 638, Kyneton Vic 3444 within three days of speaking to me. Return shipping is the responsibility of the purchaser and postage cannot be refunded. Please ensure you insure the your piece when returning it by post, as I'm unable to take responsibility for items lost or damaged in the post.