JEWELLERY TOOLS AND EQUIPMENT
We want you to be totally happy with your purchase. You can return most items purchased from the Pod Jewellery online store within 30 days of receiving them. We do not offer returns, exchanges, refunds or store credits on clearance items and metal products (including silver and copper sheet, wire, granules and findings).
Refunds are issued on a case-by-base basis.
Shipping costs are non-refundable. If you receive a refund, the original shipping cost will be deducted from your refund (unless your item is found to be faulty or not as described).
Return shipping costs are the responsibility of the purchaser. You will be responsible for paying shipping costs for returning your item unless the item is considered faulty or not as described.
Refunds
If the item is faulty or not as described, we will provide a full refund, exchange or store credit. Return shipping is the responsibility of the purchaser and your original postage costs will not be refunded. We are unable to take responsibility for lost or damaged goods.
Refunds will not be given if:
POD JEWELLERY WORKSHOPS & COURSES
Cancellations and refunds
Places are limited to three students in all workshops and courses. A minimum of two students is required for a workshop to proceed. A $100 deposit is payable on all workshops and courses. We do not offer refunds for cancellations less than four weeks prior to the start date of the workshop.
If you're unable to attend, you can transfer your workshop booking to another person (for the same workshop dates only). If the workshop does not run and is cancelled by us, you will receive a full refund or you can transfer to another workshop. Gift certificates are not refundable. We do not offer fee reductions, refunds or make-up classes to students who miss classes.
There are no refunds or class transfers for students cancelling within four weeks of the start of the workshop.
GIFT CERTIFICATES
Expiry and extensions
Workshop Gift Certificates are valid for 36 months from the date of purchase, subject to the following:
Refunds and exchanges
Gift Certificates and e-gift cards are non-refundable.
All jewellery making workshop Gift Certificates can be exchanged for another workshop during the validity of the Gift Certificate. To be eligible for an exchange, your Gift Certificate must not be redeemed. You cannot use a Gift Certificate or e-gift card to purchase another Gift Certificate or e-gift card.
Refunds are not permitted on Gift Certificates or e-gift cards.