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General FAQs

Here's a list of answers to our most general frequently asked questions. More detailed FAQs are available for Pod Antique Jewellery and Pod Jewellery Making Workshops.

Pricing
All amounts displayed on this site are in $AUD - Australian Dollars.

All payments are processed in Australian dollars. Due to currency conversion, the amount billed to your credit card may slightly vary from the total amount shown at checkout.

GST
All prices listed on podjewellery.com.au are inclusive of 10% GST and all purchases delivered within Australia will incur the standard GST rates.

All international purchases are exempt from Australian taxes; however, they may incur taxes and duties applied by customs in the country where the order is delivered.

Ordering
Once you find a piece you’d like to buy and click ‘Add to Cart’. It's that simple. You can then purchase or continue shopping If you have any problems with ordering, please contact us and we will sort it out for you. 

Payment
You can pay for your purchases via credit card, PayPal, or direct bank deposit.

Cleaning
For detailed information on jewellery care, please see our Jewellery care instructions.

Gift wrapping
All purchases will be packed in Pod Jewellery boxes. Please let us know at checkout, if this purchase is a gift and we'll tie the box with a black and white grosgrain ribbon. Pod Antique Jewellery is packaged in either its original antique/vintage box or a similar modern equivalent.

Feedback
We’d like to hear what you think about our jewellery and our website. If you have any questions or suggestions, please email us, we'd love to hear from you.

Refunds and returns
For more information about our refunds and returns, please read about process for Exchanges and refunds.